Gaya APA
Bergeron, Bryan. (2002).
Essentials of CRM : a guide to customer relatioship management .
United State:
Wiley.
Gaya Chicago
Bergeron, Bryan.
Essentials of CRM : a guide to customer relatioship management.
United State:
Wiley,
2002.
Text.
Gaya MLA
Bergeron, Bryan.
Essentials of CRM : a guide to customer relatioship management.
United State:
Wiley,
2002.
Text.
Gaya Turabian
Bergeron, Bryan.
Essentials of CRM : a guide to customer relatioship management.
United State:
Wiley,
2002.
Print.