Gaya APA
Chandra, G., Tjiptono, F.
(2005).
Service, quality and Satisfaction / edisi 1
(
1)
.
Yogyakarta:
Andi.
Gaya MLA
Chandra, Gregorius., Tjiptono, Fandy.
"Service, quality and Satisfaction / edisi 1".
1
Yogyakarta:
Andi,
2005.
Text.