Gaya APA
Robinette, S., Brand, C. (2001).
Emotion Marketing :The Hallmark Way of Winning Customers for Life .
Toronto:
McGraw-Hill.
Gaya MLA
Robinette, Scott., Brand, Claire.
"Emotion Marketing :The Hallmark Way of Winning Customers for Life".
Toronto:
McGraw-Hill,
2001.
Text.