Gaya APA
Fitzsimmons, James A.. (2004).
Service management : operations, strategy, information technology. 4th ed. (4).
Boston, Massachusetts:
McGraw-Hill Irwin.
Gaya Chicago
Fitzsimmons, James A..
Service management : operations, strategy, information technology. 4th ed..
4
Boston, Massachusetts:
McGraw-Hill Irwin,
2004.
Text.
Gaya MLA
Fitzsimmons, James A..
Service management : operations, strategy, information technology. 4th ed..
4
Boston, Massachusetts:
McGraw-Hill Irwin,
2004.
Text.
Gaya Turabian
Fitzsimmons, James A..
Service management : operations, strategy, information technology. 4th ed..
4
Boston, Massachusetts:
McGraw-Hill Irwin,
2004.
Print.