Gaya APA

Gordon, J. (2003). The pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing wokplace conflict (1). : Pfeiffer.

Gaya MLA

Gordon, Jack. "The pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing wokplace conflict". 1 : Pfeiffer, 2003. Text.