APA Style
Tjiptono, F., Chandra, G.
(2007).
Service, quality and satisfaction / edisi 2
(
2)
.
Yogyakarta:
Andi.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality and satisfaction / edisi 2".
2
Yogyakarta:
Andi,
2007.
Text.