Gaya APA
Hernon, Peter, Altman, Ellen, Dugan, Robert E.. (2015).
Assessing service quality : satisfying the expectations of library customers / third edition (3).
London:
Facet Publishing.
Gaya Chicago
Hernon, Peter, Altman, Ellen, Dugan, Robert E..
Assessing service quality : satisfying the expectations of library customers / third edition.
3
London:
Facet Publishing,
2015.
Text.
Gaya MLA
Hernon, Peter, Altman, Ellen, Dugan, Robert E..
Assessing service quality : satisfying the expectations of library customers / third edition.
3
London:
Facet Publishing,
2015.
Text.
Gaya Turabian
Hernon, Peter, Altman, Ellen, Dugan, Robert E..
Assessing service quality : satisfying the expectations of library customers / third edition.
3
London:
Facet Publishing,
2015.
Print.