Gaya APA
Barnes, James G., Winardi, Andreas. (2003).
Secrets of customer relationship management (Rahasia Manajemen Hubungan Pelanggan) (1).
Yogyakarta:
Andi.
Gaya Chicago
Barnes, James G., Winardi, Andreas.
Secrets of customer relationship management (Rahasia Manajemen Hubungan Pelanggan).
1
Yogyakarta:
Andi,
2003.
Text.
Gaya MLA
Barnes, James G., Winardi, Andreas.
Secrets of customer relationship management (Rahasia Manajemen Hubungan Pelanggan).
1
Yogyakarta:
Andi,
2003.
Text.
Gaya Turabian
Barnes, James G., Winardi, Andreas.
Secrets of customer relationship management (Rahasia Manajemen Hubungan Pelanggan).
1
Yogyakarta:
Andi,
2003.
Print.