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Tjiptono, Fandy, Chandra, Gregorius. (2016). Service, quality dan satisfaction / edisi 4 (4). Yogyakarta: Andi.

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Tjiptono, Fandy, Chandra, Gregorius. Service, quality dan satisfaction / edisi 4. 4 Yogyakarta: Andi, 2016. Text.

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Tjiptono, Fandy, Chandra, Gregorius. Service, quality dan satisfaction / edisi 4. 4 Yogyakarta: Andi, 2016. Text.

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Tjiptono, Fandy, Chandra, Gregorius. Service, quality dan satisfaction / edisi 4. 4 Yogyakarta: Andi, 2016. Print.