Firm Competitive Advantage Through Relationship Management

Edisi

1st ed. 2021

ISBN/ISSN

978-3-030-67338-3

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

-

Layanan pelanggan di era informasi : pendekatan bijaksana sampai bantuan bert…

Edisi

-

ISBN/ISSN

978-979-0621590

Deskripsi Fisik

xii,113 p.; 25 cm

Judul Seri

-

No. Panggil

658.812 HAB l

Unselling : the new customer experience

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. Unsellin…

The rise of the platform marketer : performance marketing with Google, Facebo…

Develop the skills and capabilities quickly becoming essential in the new marketing paradigm The Rise of the Platform Marketer helps you leverage the "always-on" consumer to deliver more personalized engagements across media, channels, and devices. By managing these interactions at scale throughout the customer lifecycle, you can optimize the value of your customers and segments through strateg…

Beyond advertising : creating value through all customer touchpoints

The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of th…

Essentials of CRM : a guide to customer relatioship management

Edisi

-

ISBN/ISSN

0-471-2060

Deskripsi Fisik

209 p.:23 cm

Judul Seri

-

No. Panggil

658.812 BER e

Power up your profits : 31 days to better selling

Edisi

2

ISBN/ISSN

-

Deskripsi Fisik

xxi, 346 p. ; 23 cm

Judul Seri

-

No. Panggil

658.85 WAU p

Secrets of customer relationship management (Rahasia Manajemen Hubungan Pelan…

Edisi

1

ISBN/ISSN

979-533-92

Deskripsi Fisik

xviii, 370 p. ; 23 cm

Judul Seri

-

No. Panggil

658.812 BAR s

Who said so?: the questions revolutionary business ask that make them successful

Edisi

-

ISBN/ISSN

978-0-470-

Deskripsi Fisik

xvi, 192 hlm.: 22 cm

Judul Seri

-

No. Panggil

658.401 PAR w

The Winner's Attitude : Change How You Deal With Difficult People and Get the…

Edisi

-

ISBN/ISSN

0071467645

Deskripsi Fisik

vi + 216 hlm., 20 cm.

Judul Seri

-

No. Panggil

658.812 GEE w